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Shipping
1. Introduction
At Allnaturals, we strive to provide our customers with the best shipping and delivery experience. This policy outlines the terms and conditions for shipping and delivery of products purchased from our website.
2. Shipping Destinations
We currently ship to every country of the world.
3. Shipping Methods and Costs
We offer the following shipping methods:
- Standard Shipping: Estimated delivery time of 3 – 5 business days.
- Express Shipping: Estimated delivery time of 1 – 2 business days.
Shipping costs are calculated based on the weight of the order, destination, and selected shipping method. The total shipping cost will be displayed at checkout or by our customer service on the social platform you messaged from.
4. Order Processing Time
All orders are processed within 24 business hours (except holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
5. Delivery Times
Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are provided below:
- Standard Shipping: 5 – 7 business days.
- Express Shipping: 2 – 3 business days.
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or other logistical issues.
6. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation message containing a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.
7. International Shipping
For international orders, customs and import duties may apply. These charges are the responsibility of the recipient. We are not responsible for any customs delays or additional charges that may apply.
8. Shipping Restrictions
Some products may be subject to shipping restrictions due to type, size, weight, or destination. If an item cannot be shipped to your location, your order will be cancelled and refund processed.
9. Undeliverable Packages
In the event that a package is returned to us as undeliverable, we will notify you and arrange for reshipment/refund as the case may apply. Additional shipping charges may apply.
10. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue.
11. Returns and Refunds
Please refer to our Returns and Refunds Policy for information on returning or refunds.
12. Contact Information
If you have any questions or concerns regarding our shipping and delivery policy, please contact us at:
- Email: support@allnaturals.ng
- Phone: +234 904 016 6095
- Address: 29, Baba Ada Street, Canaan City Road, Sango Otta Ogun State
Thank you for shopping with Allnaturals. We appreciate your business and committed to providing you with a seamless shopping experience.